the northern States, this is the time when we get snowstorms. We have a
new office network which enables access to the network remotely.
Some of our Customer Service Representatives live far away. There’s
nothing about it in our handbook – can we let them work from home on an ad-hoc
Sure, flexible work arrangements are increasingly prevalent and can help
minimize the office disruption that can occur with inclement weather
occurrences. A couple of things to keep in mind, though – first, always
require approval for ad-hoc work changes. You will need to decide if this new
flexibility is a right or a benefit. If the latter, it should require approval
and be well managed. Second, hourly, non-exempt employees (which is how
most Customer Services Representatives should be classified) will need to be
paid for all time worked – even after hours. Be sure to arrange in advance
how you will track each CSR’s hours when working from home. Finally, you should
take the time now to establish what your work from home policy is so that you
are not inconsistent in your approach or management going forward.